Refund policy

DOA POLICY

• Email a CLEAR picture of the coral in question in the sealed bag/container within 2 hours of package arrival.
• Store credit will be issued for future purchases if the coral is DOA.
• Shipping costs will not be credited.

To start a claim, please contact us at stlaquariumservice@gmail.com. Include pictures of the dead coral inside the sealed container.  DOA claims will reviewed and we will get back with you within 5 days and provide the appropriate credit.  

Any items included for free as part of a promotion or added as a bonus item will not be credited.

If the coral is not DOA, but you are concerned about the health on arrival please contact us ASAP at stlaquariumservice@gmail.com describing your concerns.  While we do NOT provide a warranty other than the above DOA policy we will try to assist to ensure your coral has the best chance of survival.

Wrong Item

In the unlikely event that the wrong items were sent please contact us immediately with a picture in aquarium lighting.  We will need a picture that is in white light or filtered in order to accurately see the coral.  Please understand that coral can and often does look different in your tank than the pictures;  refunds or exchanges will not be given in this case.  We do our best to give a fair representation of all coral we sell.  In many cases a closeup photo can capture detail that is hard to see once in the aquarium